Home » Knowledge Base • I can’t log in, why is that? 10/17/2017
I can’t log in, why is that?
Make sure your username/password is correct. If you forgot your password, please click here. If you have forgotten your username, please check the confirmation email that we sent you. If you do not see the email, check your junk/spam folder.

Your membership may have expired.

There may have been a problem with your billing, if we were unable to charge you for your next membership period, your membership may have been cancelled and expired. It is also possible that your membership may have been banned or password changed for security reasons. We may temporarily ban your membership if we feel that your account has been compromised for a number of reasons. A sudden increase in the number of login attempts, failed attempts may result in a temporary ban. Please contact a member of our support staff, and we will be happy to reactivate your account once we have identified you as the account owner.
Related Topics
How do I retrieve my username/password?

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